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Clerical Assistant

Position Description

Richland County is seeking a Clerical Assistant that will provide reception and administrative/clerical support to the Aging and Disability Resource Center (ADRC) and the Public Health Unit, Richland County Nutrition Program. This position will be contracted through the Southwest Wisconsin Workforce Development Board (SWWDB).

This up to 16-hours per week position will earn $15.00 per hour.

A high school diploma or any combination of education and experience that provides equivalent knowledge, skills, and abilities with at least three years’ experience in reception/clerical work or customer service are preferred. Knowledge of community resources is helpful. Working knowledge of computers, computer programs, typing, and data entry is required. Must also be able to operate office equipment, such as a copier and fax machine. A valid driver’s license, proof of insurance, and unlimited access to reliable transportation are also required.

Please email a cover letter and resume to: swwdb.jobs@swwdb.org by April 20, 2022. Questions regarding the position may be directed to Danielle Thousand at (608) 314-3300 Ext. 224.

Job Description

Employed By: Southwest WI Workforce Development Board
  PO Box 656
  1370 N Water Street
  Platteville, WI 53818-0656
Contact: Danielle Thousand, Business Manager (608) 314-3300 Ext. 224

Reports To: Richland County Health and Human Services, Community Services Building
  221 W. Seminary Street
  Richland Center, WI 53581
Contact: Roxanne Klubertanz-Gerber, ADRC Manager (608) 649-5949
  Rose Kohout, Public Health Manager (608) 649-5965

Purpose of Position:
This position provides reception and administrative/clerical support to the Aging and Disability Resource Center (ADRC) and the Public Health Unit, Richland County Nutrition Program.

Essential Duties:
The following duties are anticipated for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Reception:

  • Use customer service skills and phone etiquette to greet consumers on the phone and in person. Transfer calls to assigned worker or take messages as needed.
  • Screen Elder Benefit Specialist (EBS) calls in order to prioritize appointment scheduling.

Elder Benefit Specialist Assistance:

  • Use Excel or other computer program to assist in monthly tracking and reporting.
  • Use Word, Excel, Publisher or other software programs to assist in the development of forms, brochures, and other work products.
  • Provide other administrative support to work on special projects and complete other duties as assigned.
  • Assist with Medicare Part D
    • Set up Medicare accounts.
    • Key medications into Medicare.gov site.
  • Contact community partners to set up presentations.
  • Assist with file creation, year-end filing and file destruction.

Nutrition Program Assistance:

  • Use Excel or other computer program to assist in monthly tracking and reporting.
  • Use Word, Excel, Publisher or other software programs to assist in the development of forms, brochures, and other work products.
  • Provide other administrative support to work on special projects.
  • Assist with nutrition program volunteer recruitment, orientation and scheduling.
  • Assist with updating forms and brochures.
  • Deliver meals as needed.
  • Assist at dining centers as needed.
  • Assist with sending out donation letters.

Administrative Support - General Clerical:

  • Check forms drawer periodically to make sure each file contains 20-30 forms. Make copies or order as needed. Re-file unused forms as needed.
  • Prepare client files
  • Do filing and shredding daily in order to protect the confidentiality of client information.
  • Run errands for staff as needed (e.g. between Resource Center, Public Health).
  • Represents Richland County Health and Human Services to the community at large through professional interaction, clinical consultation, public speaking, media presentations, and participation in community advisory groups as requested.
  • Comply with applicable federal and state laws, administrative rules, established agency procedures and accepted professional standards.
  • Participates in on-going training, maintaining contemporary knowledge to ensure compliance with federal and state regulations.
  • Maintains the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

Minimum Training and Experience:

High school diploma, or any combination of education and experience that provides equivalent knowledge, skills, and abilities with at least three years experience in reception/clerical work or customer service. Knowledge of community resources is helpful.

Working knowledge of computers, computer programs, typing, and data entry required. Must also be able to operate office equipment, such as a copier and fax machine.

Valid driver’s license, proof of insurance, and unlimited access reliable transportation for local driving. Must be able to successfully pass a criminal background check.


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