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Richland County Service Facilitator

Richland County is seeking a Service Facilitator to provide clinical case management/service facilitation services in a community mental health setting. This position will be contracted through the Southwest Wisconsin Workforce Development Board (SWWDB).

This will be a full-time position with a wage range of $18.00 - $24.00 per hour depending upon education and work experience.

A Bachelor’s Degree in Education or Social Work is preferred along with familiarity of resources and services, such as mental health, education, welfare, corrections, court, and substance use, available in the Richland County area. Knowledge of wraparound principles and process is also preferred. A valid driver’s license, proof of insurance, and reliable transportation are also required.

Please email a cover letter and resume to: swwdb.jobs@swwdb.org by 4:00 p.m. on December 8, 2021. Questions regarding the position may be directed to Danielle Thousand at 608-314-3300, ext. 224.

Job Description

Employed By: Southwest WI Workforce Development Board
  PO Box 656
  1370 N Water Street
  Platteville, WI 53818-0656
Contact: Danielle Thousand, Business Manager (608) 314-3300 ext. 224

Reports To: Richland County Health and Human Services Building
  221 W. Seminary Street
  Richland Center, WI 53581
Contact: Myranda Culver, Manager of Programmatic Services (608) 649-5792

Purpose of Position:
The purpose of this position is to provide clinical case management/service facilitation services in a community mental health setting.


Essential Duties:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Maintain a client treatment caseload including: coordinating team meetings, case management activities, psychosocial rehabilitation services, treatment documentation, correspondence, scheduling, court reports, and coordination with other staff and client’s families.
  • Provide outreach, information and training to schools, local governments, service providers and community organizations.
  • Coordinate services with other agency departments and community organizations.
  • Provide emergency assessments and crisis intervention.
  • Serve as designated Coordinator to assigned program(s) when directed.
  • Arrange work schedule as necessary or directed to meet the program and consumer service needs.
  • Represent Richland County Health and Human Services to the community at large through professional interaction, public speaking, media presentations, and participation in community advisory groups as requested.
  • Comply with applicable federal and state laws, administrative rules, established agency procedures and accepted professional standards.
  • Participate in on-going training, maintaining contemporary knowledge to ensure compliance with federal and state regulations.
  • Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

Minimum Training and Experience:

  • Bachelor’s degree in Education or Social Work preferred.
  • Experience navigating service systems to obtain services for children and/or adults. Service systems include, but are not limited to, mental health, public education, child welfare, substance use treatment, juvenile/family court, and corrections.
  • Knowledge of resources and services available in Richland County and the surrounding area.
  • Knowledge of wraparound principles and process preferred.
  • Valid driver’s license and access to automobile required for local driving.
  • Must be able to successfully pass a criminal background check.

PHYSICAL AND MENTAL ABILITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Language Ability and Interpersonal Communication:

  • Ability to comprehend and interpret a variety of documents including client psychological assessments, medical diagnosis and medication recommendations, financial reports, letters and memos, state and federal rules and regulations manuals, professional journals and papers, job applications, insurance forms, budget sheets.
  • Ability to prepare and to maintain a variety of documents including client service plans and recommendations, program evaluations, client assessments and treatment plans.
  • Ability to record and deliver information, explain procedures and instruct staff and clients.
  • Ability to communicate effectively with clients, supervisor, physicians, other health professionals, law enforcement, the general public, hospital, clinic and school personnel, and department staff both in person and in writing.

Mathematical Ability

  • Ability to add, subtract, multiply, divide, calculate decimals and fractions.
  • Ability to compare, count, differentiate, measure and/or sort data and information.
  • Ability to classify, compute, tabulate, and categorize data.

Judgment and Situational Reasoning

  • Ability to lead others and reinforce thinking to perform tasks.
  • Ability to apply abstract thinking to perform tasks.
  • Ability to work independently.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to use independent judgement frequently in non-routine to occasionally highly unstable situations including decisions on implementing client service and treatment plans to encounters with potentially suicidal and violent clients.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to analyze data and information using established criteria, in order to define consequences and to consider and select alternatives.
  • Ability to apply situational reasoning ability by exercising judgement in situations involving the evaluation of information against measurable criteria.
  • Ability to use functional reasoning development in the performance of semi-routine functions involving standardized work with some choice of action.

Physical Requirements

  • Ability to coordinate eyes, hands, feet, and limbs in performing coordinated movements in operating educational aids and office equipment.
  • Ability to exert moderate effort in sedentary to light work, including stooping, kneeling, crouching. Ability to handle, finger and feel. Ability to lift and carry.
  • Ability to recognize and identify degrees of similarities and differences between characteristics of colors, forms, sounds, odors, textures etc. associated with objects, materials and ingredients.
  • Ability to move and guide material using simple tools.
  • Ability to physically respond to a variety of settings to provide services, including office, community locations, private residences, jail, etc.
  • Ability to operate a motor vehicle.

Environmental Adaptability

  • Ability, in regard to environmental factors such as temperature variations, noise, disease, and/or dust, to work under moderately safe and comfortable conditions.
  • Ability to visit environments with a moderate risk for disease or physical harm.


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